Customer Service Training - メーカー・企業と製品の一覧

[Case Study] Take and Give Needs Co., Ltd.

14% increase in contract rate through online training! A case study on enhancing the ability to 'notice' for long-term growth.

We would like to introduce a case study of our product "Reflector" implemented at Take and Give Needs Co., Ltd. By combining our cloud system product with Zoom, a special trainer, the planners being trained, and their supervisor, the manager, formed a team for two months to improve the customer service skills of the target planners. The results were confirmed through contract rates and surveys. The contract rate increased by 14% in the 2-3 months following completion compared to the contract rate during the six months prior to the training. The feedback received in the surveys has also been very positive. [Training Content] ■ Confirm the current issues and the achievement goals for two months later ■ Conduct role-playing sessions lasting 20-30 minutes with the target planners and managers at each venue ■ Record videos using our product and share them with the team ■ The special trainer analyzes the videos and provides feedback ■ Align on problem recognition and the desired state, and practice customer service *For more details, please refer to the PDF document or feel free to contact us.